How Much Is Delivery?
Delivery costs are categorized by weight. We process orders same day and use a courier service or Canada Post to get your products to you quickly!
Do you deliver to PO Boxes?
In some cases depending on size of delivery and delivery location.
Do we ship overseas?
Unfortunately, we do not ship items outside of North America at this point in time.
How long will delivery take?
Allow 2-5 business days for delivery depending upon where you are located in Canada. Please note this is just an estimate and we can not be held responsible for delays with Couriers or Canada Post once the package is out of our hands. If ordering from United States please note the transit time may be up to 7-10 days.
What courier do you use?
We use a courier of our choice for most parcels depending on the size of the parcel and dependent on your location. We may also use Canada Post only if the parcel not considered dangerous goods.
Can you deliver to my work address?
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.
Can I pick up my item from you?
Yes, we offer local pick up. The pick up location is Coquitlam, British Columbia. Please email email@example.com after your purchase to arrange a suitable time. Pick up hours are strictly between 9am - 5pm Monday - Friday ONLY.
How do I know my order is shipped?
Once your order is confirmed by email it is processed by our warehouse and dispatch department. The items are packaged enclosed safely in a satchel or box with your personal invoice. Your package is collected from us by our couriers.
What happens if my items get lost in the mail?
The first thing to do is contact the carrier your order was sent with and quote your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an enquiry from our end. Please contact firstname.lastname@example.org if you have any queries on this.
What happens if an item is missing from my order?
Sometimes, orders can be sent in multiple satchels/boxes as they may not fit in just one. Please contact our Customer Service Department on email@example.com to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.
What happens if I receive an incorrect item?
If you receive an incorrect item on your order, please contact our Customer Service Department at firstname.lastname@example.org straight away and we will arrange for the correct item to be sent to you.